Reviews of Willow Services

My wife contacted this plumber about a problem with the hot water and heating.

The plumber came to our house to make a quote and he distracted my wife chatting a lot and he did not give a price. the next day he arrives with the part to replace and continues with his chatter distracting us so as not to ask the price and then quickly rushes to finish the job which he did in 20 minutes replacing a part that cost £60 and then ended up charging £250. As soon we paid him he did not say a single polite word, he barely said goodbye and left quickly and of course he did not give us any receipt. I was present when he came and did not object to the price because I was unaware of the amount of the fee .Next day I made my inquiries about the materials, prices and I called him telling that he had charged us too much and that I was not happy with the price, what he answered me was that he did not negotiate with the price and that he would not return any money, but he never gave us a price !

I know that we fell into his trap innocently but be careful with this plumber that is avoiding to give a quote to charge what he wants.

Excellent. Very friendly and helpful.

James gave us his advice on what was needed to get our old system working efficiently and recommended replacement of some old radiators and new pipe work in the loft. It was actually Andrew who did the work. He explained what he was doing at each stage and tried to keep the disruption to a minimum, especially with regards to leaving us without heating for the shortest time possible. We are very satisfied with the work and now have a warm house with heating which is easily controllable.

Was punctual, tidy and efficient. Was happy to talk though any of my concerns and gave lots of good advice. I was very happy with the finished work that was carried out.

James has worked on two projects in my home and I would be happy to recommend him and his team.

Replacement of bath with shower screen, basin/storage unit and heated towel rail. All work carried-out with utmost professionalism and courtesy. Really happy with the result.

Many thanks to James and Andrew.

James responded very quickly when we discovered our old boiler was leaking.  New boiler fitted and system upgraded to conform with current legislation.  Efficient, friendly and keeps you informed.

Willow Services fitted a brand new boiler, new water tank, replaced the main stopcock and installed a new hive controller system. All the work was carried out in a timely manner, with the minimum of fuss and to above-expert standard. James gave solid advice from the outset, was happy to answer all my questions and made sure that I was fully clued up on how to work everything.

James and his team were helpful, professional and friendly. We were impressed with the promptness and effectiveness of the service provided and pleased to find that James was happy to provide information and discuss longer-term solutions without any suggestion of obligation on our part.

We would certainly recommend Willow Services.

James was friendly, professional and prompt, providing an excellent service at a good price. Will definitely use his services again.

The quality of the tiling was so bad that now all of the grouting around the tiled area has come away and the leek has returned.

Reply from Willow Services:

I have to contest the comments in this review as the version of events is not correct. When the work was carried out to repair the leak, it was discovered that when the bathroom was originally refurbished by a relative of the customer, tiles were placed on top of existing tiles, which is not an ideal scenario. When I organised for another tiler to assess and see what could be done, he advised that the tiling work would need to be done from scratch in order to sign off and guarantee the work. The customer did not wish to go down this route and we therefore offered to pay back labour costs to him. The mark on the new shower screen was removed by a specialist cleaning agent and the mark discovered subsequently in the shower tray looked as though it was caused by a knife – no knives were used during any work we did and it had appeared after the work was completed. We have always prided ourselves on our excellent customer service but in this instance, the fault does lie with the original bathroom tiling which needs to be removed and a professional job to be carried out. I believe that this review was written as the customer also requested a full refund on the screen and tray, but this was refused due to the fact that they are perfectly useable.