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You get an email that looks like it's from your bank. The message may ask you to 'update', or 'confirm' your details. It will probably direct you to a website that looks just like your bank's site.

It's all designed to trick you into revealing your personal information and passwords so the scammers can raid your account, run up bills or commit financial crimes in your name.

This is called phishing.

Protect yourself

  • Remember, although your bank may contact you by email, they will never ask you to confirm your user name or password by clicking on a link in an email and visiting a website.
  • Forward suspected phishing emails to your bank and then delete them.
  • For more information and advice, go to

Caught by this scam?

Report it online at Action Fraud or telephone 0300 123 2040.

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