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Guide to tackling nuisance calls, text messages, emails and faxes

Most of us will have received a nuisance call or message at some time or other.

Maybe it was that time you rushed to the phone only to find it was a call centre trying to sell you something you didn’t want or need.

Or it could have been that text message offering thousands of pounds in compensation for an injury you hadn’t even suffered.

Nuisance calls and messages come in a variety of different shapes and sizes and can be inconvenient and annoying at the best of times.

But for more vulnerable consumers, it is a real serious issue that has been causing considerable distress and anxiety - to read more, click here. If you’re fed up receiving these calls and messages there is something you can do about it.

To the right you will find a series of links to informative guidelines from Ofcom (Independent regulator and competition authority for the UK communications industries) which explain the different types of nuisance calls and messages.

They have also produced a easy guide containing all the information you need on Nuisance Calls which can be viewed at the following link:-

Ofcom's  Easy Guide to Nuisance Calls

 

Ofcom Advice

Live Telesale Calls
Someone rang you and tried to sell you something

Automated Marketing Calls
A marketing message was played when you answered the phone

Spam Texts
You've received a text marketing a particular product or service

Abandoned and Silent Calls
The phone rang but there was no one on the other end of the line

Marketing faxes
A marketing fax has been sent to your personal/business fax machine

Fax in error calls
A fax message is sent to a phone without a fax machine

Marketing Emails
Emails marketing products/services and unwanted junk mail

Abusive and threatening calls
Malicious, abusive or threatening calls are a criminal offence

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