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TERMS CONDITIONS OF LEAVING FEEDBACK

Your feedback is essential to us as it helps us to monitor our members and ensure that they are providing a quality service. To avoid abuse of the system, we cannot accept anonymous feedback therefore you will be required to register a few personal details prior to using this service for the first time. Once this has been completed, you can conveniently sign in with your email address and password to save time in the future. No personally identifiable information will ever be published on any feedback that is submitted.

All our members have pledged to abide by the Safe Local Services Service Charter. They are criminal record checked, recommended and vetted and are committed to providing a quality service. It is in their best interest to do a good job as customers can rate their work on this website and this will be published for all to see. Each are independent businesses and are responsible for the work they do. Although we take great care in selecting each individual member on our register, any contract is between the customer and the trader and we cannot accept any liability.

MAKING A COMPLAINT

Although we are independent and impartial, in the rare event that a customer is dissatisfied with the service provided by one of our members, we will undertake a level of investigation with an aim to remain impartial throughout, but supporting where we can. We encourage and recommend customers to make all reasonable efforts to discuss any issues directly with the company concerned and would ask that you contact the member and give them reasonable opportunity to rectify the situation, or to find a mutual resolution, before taking it any further.

If you are unable to resolve it directly with the member, then please contact us and we will do our best to offer assistance. You might also find the information at the following link useful:-

http://www.adviceguide.org.uk/england/search.htm?query=trader

NEGATIVE REVIEWS

If you leave feedback with an overall rating of less than 60%, it is not automatically published to the live website. The reason for this is that we will need to contact you first to authenticate the feedback and discuss the experience you have had. Please contact us as outlined above in 'Making a Complaint'.

This information is then discussed with the member, thereby giving him/her an opportunity to rectify the situation.

If it is found that your complaint is genuine and justified, we will consider this a ‘strike’ against the member and your rating will be published on the website. If a member receives three strikes or more, they will be removed from www.SafeLocalServices.com.

If you leave a rating of less than 40% and your complaint is found to be genuine and justified, then we reserve the right to remove the member from the www.SafeLocalServices.com website immediately.

If you have left negative feedback but you are not prepared to speak to us to allow us to authenticate that the feedback is genuine, your ratings will not be published on the website.

Negative feedback will only be reviewed if it relates to a job that was carried out after the trade professional became an Approved Member of SafeLocalServices.com and it must be within one month of the job taking place.

Safe Local Services enquiries@safelocalservices.com 0800 014 1832 5 Flag Business Exchange, Vicarage Farm Road, Peterborough, Cambs, PE1 5TX http://www.safelocalservices.com/images/scaffolding/header-logo.png