Reviews of File Genie

Ben was punctual, friendly and very helpful.

He explained everything he was doing in steps and made me feel happy and more confident in the world of tech that I struggle with.

I would recommend him and will use his expertise again without question.

Excellent service and communication from start to finish. Very good at explaining the problem and what was needed to put it right. Laptop is working better than it ever did. Would definitely recommend. 

Very pleasant and explained everything to me. Also very helpful if I rang with a query. 

After a frustrating two days trying to connect unsucessfully to the internet I called Ben. I was lucky that he could come and address the problem straight away which turned out to be a little complicated. Ben explained what he was doing throughout and was tenacious in his attempts to get me back online. I would recommend Ben if you have a computing problem. I'm sure he will get to the bottom of it and be able to help. 

Ben was very helpful in giving advice about which business laptop to buy next. He then carried out the complete transfer of all the information from one to another. Excellent knowledge and service. Would strongly recommend. 

Ben is a life saver. Not only did he fix my computer, he also 'counselled' me as I was very upset and frightened by the situation.

Very good, friendly and quick service. Strongly recommend.  

Polite, friendly and efficient service with clear explanations.

Ben was punctual, polite and very knowledgeable on his trade.

Out of the blue my printer stopped working and gave an error code. After quite a lot of Googling it transpired that the fault was quite complicated to fix (or so it seemed to me) so I rang Ben and he was, as I've found before, brilliant. His advice was down to earth and simple. He advised that it, as it was 9 years old and had cost me £70-£80 ish, it would cost me more to repair it than to replace it.

Then I asked for his recommendations and he freely gave more advice including one particular supplier. And my goodness he was right. 

The printer I chose was at various prices from £65 (at a well-known store) up to £129 (at an extremely well-known online retailer). Needless to say I have ordered my new printer at the cheaper price and pick it in a couple of days time.

Ben is not 10/10, he is 100/10.