Reviews of File Genie

Ben is the most dependable, accommodating, honest guy and I really don't know what I would do without him.

As soon as anything goes wrong, he is on the case! He has helped me and my staff members on so many occasions, several of which were emergencies.

His customer care is exceptional and I would highly recommend him to anyone who requires any technical support.

Thanks Ben; I really appreciate all that you do.

Prompt and efficient service. Not being a computer savvy person at no stage was made to feel stupid. 

One very happy 89 year old lady who can now be in contact again with her family who are world wide. Many thanks Ben.

I needed a new battery for my iPhone 6s plus so rather than messing about we arranged for Ben to do this at the Booth Networking event.

He got to use this as a demo and I got to save time by not having to make a special trip to get a battery replacement.

Top job, great stuff! Cheers Ben and thank you so much xx

Ben knew exactly what the problem was and fixed it in a short time. 

Extremely pleased with the help received from Ben. Would be very happy to recommend and use again. I felt Ben was patient and considerate to someone who is not too familiar with IT.

I am a "silver-surfer" and do not understand computers. I am loathe to install/uninstall anything that would have a permanent effect on my laptop. Thus, it was operating very slowly.

So, I sought Ben's help.

He had the laptop for two days. He cleaned it up, removed unwanted and/or no longer necessary programmes from the memory and the desktop. It is now working perfectly.

Ben explained what he had done, and gave advice about the future use of the ageing laptop. He was friendly and honest, and gave a good value for money service. 

I would use him again, and recommend him to others.

• Honest
• Thorough
• Fair/ competitive price
• Explained everything clearly
• Friendly
• Knowledgeable

Ben was able to fix my laptop issues within 24 hours.

Would definitely recommend his services to anyone. He will be the first person I call if I have another issue with my computer. 

Excellent help, explained everything patiently and at length for us inexperienced OAP's. 

I sent an email to Ben asking for his help and advice in selecting certain computer hardware products.  In this case a web cam unit that would be appropriate for my computer.

I use Skype a lot with family across the world and for business purposes assisting my brother who also travels the globe and the one I currently have is, well, hopeless.

Ben happily replied with his recommendation and I am pleasently surprised at how affordable it is too.

Many thanks Ben.  I may have spent over the odds unnecessarily had I not asked for your advice first.

Very much appreciated. Louise